COVID-19 SAFETY & HEALTH STANDARDS

​After two months of temporary closure, we are ready to begin reopening – in a limited capacity – to guests. Phaysone Skincare's doors will open for a limited number of guests. In every case, we’ll be taking precautions to ensure the health and safety of our staff, guests and communities.

We’ll be providing clear guidance for guests on what to expect when visiting Phaysone Skincare for a spa service. We’ll also be closely following guidance from national, state and local authorities to make sure we’re operating in compliance with any restrictions in place.   

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Here's what you can expect, as we begin to ramp up our limited spa service experience.
Safety comes first 

• Every one of us is accountable to ensuring we hold to these standards.
• Anyone is empowered and expected to speak up if they spot an issue or have a concern. 
• ​We’re making sure our teams are empowered with the knowledge and the training they need to effectively do their jobs while meeting these health and safety protocols. 

Offering limited spa services

• We’re planning to reopen on June 1st to the public, but only when and where we believe it is safe to so and permitted under local regulations.
• As we adjust to our new operating standards, we are offering a limited number services.
• ​We are distributing a printed disposable copy of our menu.
• A reservation is strictly required. No walk-ins. We encourage you to book an appointment online.
• ​For the safety and well-being of our staff and guests, before you book an appointment, that you meet the COVID-19 health and safety requirements. Phaysone Skincare maintains the right to refuse a reservation request when health and safety requirements are not met.

Health and safety protocols

• Staff and vendors are required to wear face coverings when entering the Phaysone Skincare spa service area. Our staff are required to wear face coverings and gloves.
• ​We are also recommending all guests to wear face coverings while at Phaysone Skincare. This is a request, not a requirement (except where local mandate requires them), but we’re asking our community to take this simple action to keep our staff and your fellow guests safe, and to help stop the spread. 
• To avoid crowding at the front desk, we ask that guests arrive no later than their exact reservation time.
• ​The entrance to our service area will have a sanitation station equipped with hand-sanitizer and disinfectant sprays. 
• We require that guests sanitize their hands before entering the spa service area.
• ​Phaysone Skincare staff will clean and sanitize beds, tables, chairs and the wall area after each service. After which, fresh bed linens, pillow cases and towels will be set for the next guest.

Implementing social distancing standards 

• We’re reducing our capacity to limit the number of people at Phaysone Skincare. We’re following local ordinances and that we’ll be operating at significantly less than our typical capacity for the foreseeable future. 
• ​We’re introducing socially distanced queuing at the front-desk area should guests forget to arrive at the exact time of their reservation.
• Six feet is the standard, and Phaysone Skincare managers are empowered to stop operations if maintaining 6 feet of distance between people appears to not be possible. 

Enhancing cleaning procedures 

• We’re maintaining our enhanced COVID-19 cleaning procedures (including thorough, frequent cleanings of high-touch surface areas), in addition to our daily standard cleaning services. 

Stepping up health screenings and policies  

• We are requiring employees to check for  COVID-19 symptoms before each shift and to stay home if they feel unwell, and managers are empowered and trained to send visibly sick staff home. 
• ​We are also asking our guests to meet our spa service guidelines before making an appointment.